Privacy Policy

At RoyaleEscapeVillas.id, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and services (collectively, the "Platform").
By using the RoyaleEscapeVillas.id Platform, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

  • Information You Give Us Directly:
    • Account Information: name, email address, phone number, and password.
    • Profile Information: profile photo, preferred language, location.
    • Booking Information: property details, dates, guest names, payment info, communication with hosts/guests.
    • Communications: messages, surveys, promotions, customer support.
    • Identity Verification: government-issued ID (if required).
  • Information We Collect Automatically:
    • Usage Information: pages/content viewed, searches, bookings, actions.
    • Log Data: IP address, access dates/times, device info, page history.
    • Cookies & Similar Technologies: browsing activities, preferences.
    • Device Information: hardware model, OS/version, device IDs, network info.
  • Information from Third Parties:
    • Third-Party Services: Google, Facebook, etc.
    • Payment Processors: payment method details, transaction IDs.
    • Background Checks: public records (where permitted).

2. How We Use the Information We Collect

  • Provide, improve, and develop the Platform.
  • Enable bookings, manage listings, personalize experience.
  • Perform analytics, debug, research, and customer support.
  • Send service messages, updates, security alerts.
  • Detect and prevent fraud, spam, abuse, and security incidents.
  • Verify/authenticate information, comply with legal obligations.
  • Send promotional messages, marketing, and administer programs.
  • Facilitate communication between hosts and guests.

3. Sharing and Disclosure

  • With your consent.
  • Between hosts and guests for bookings.
  • Service providers (payment, support, hosting, marketing, security).
  • Legal reasons or to prevent harm.
  • Business transfers (merger, acquisition, etc.).
  • Aggregated or de-identified data.

4. Your Rights and Choices

  • Access and update your information via account settings.
  • Request account deletion (some info may be retained for legal reasons).
  • Opt-out of marketing communications.
  • Manage cookie preferences in your browser.

5. Data Security

We implement security measures (encryption, firewalls, SSL) to protect your information. However, no method of transmission or storage is 100% secure.

6. International Data Transfers

Your information may be stored and processed in Indonesia. We ensure your data is protected in accordance with this Privacy Policy and applicable laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified by email or posted on the Platform. Please review periodically.

8. Contact Us

If you have any questions or concerns, contact us at:
Email: support@royaleescapevillas.id
Website: www.royaleescapevillas.id/contact