Frequently Asked Questions
Find answers to common questions about booking, payments, your stay, and more on Royal Escape Villas.
For Guests (Travelers)
1. Booking Your Stay +
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How do I search for properties?
Use the search bar and filters for location, dates, guests, property type, price, and amenities to find your perfect villa.
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How do I make a reservation?
Select your property, choose your dates and guest count, then follow the booking prompts to complete your reservation.
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What's the difference between "Instant Book" and "Request to Book"?
Instant Book confirms your reservation immediately, while Request to Book requires host approval first.
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What happens after I book?
You'll receive a confirmation email with booking details, host contact information, and check-in instructions.
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Can I book for someone else?
Yes, you can book for others. Just enter their details as the primary guest when required during the booking process.
2. Payments, Pricing & Fees +
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What payment methods are accepted?
We accept major credit cards, PayPal, and local payment options (varies by region).
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When will I be charged?
For Instant Book: immediately. For Request to Book: after host approval is received.
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Are there any additional fees?
Yes, service fees, cleaning fees, and local taxes are itemized and shown before you complete your booking.
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What is a security deposit?
Some hosts require a refundable security deposit to cover potential damages. Details are shown in the listing before booking.
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What is your refund policy?
Refunds follow the host's cancellation policy. Always review the specific policy before booking—it varies by property.
3. Changes, Cancellations & Issues +
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How do I modify or cancel my reservation?
Go to "Trips," select your booking, and choose "Change or Cancel" to modify or cancel your reservation.
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What if I need to cancel due to unforeseen circumstances?
Check the host’s policy and our Extenuating Circumstances Policy for potential options and coverage.
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What should I do if I have an issue during my stay?
Contact your host first to resolve any issues. If unresolved, reach out to Customer Support with detailed information.
4. Before & During Your Stay +
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How do I get check-in instructions?
Check-in instructions are provided by the host in your booking details, usually 1-3 days before your check-in date.
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What are the standard check-in and check-out times?
Standard check-in is after 3:00 PM and check-out is before 11:00 AM. Please confirm with your host for any variations.
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What amenities are usually provided?
Most properties include towels, linens, soap, toilet paper, and basic kitchen amenities. Check the listing for specifics like Wi-Fi, air conditioning, and heating.
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Are pets allowed?
Pet policies vary by property. Please refer to the "House Rules" or "Amenities" section in the listing for details.
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Is smoking allowed?
Most properties are non-smoking indoors. Please check the listing for specific smoking policies.
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How do I communicate with my host?
Communication with your host is done through our platform’s messaging system, available after your booking is confirmed.
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What should I do in an emergency?
In case of an emergency, contact local emergency services first. Then notify your host and Customer Support as soon as possible.
5. Reviews & Feedback +
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How do I leave a review after my stay?
After your checkout, you will receive an email invitation to review your host and property. Follow the link in the email to submit your review.
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Why are reviews important?
Reviews are crucial for helping future guests make informed decisions and for hosts to improve their services.
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Can I edit my review after I submit it?
Generally, reviews cannot be edited once published. However, in special cases, you may contact support for assistance.