Frequently Asked Questions

Use the search bar and filters for location, dates, guests, property type, price, and amenities to find your perfect villa.

Select your property, choose your dates and guest count, then follow the booking prompts to complete your reservation.

Instant Book confirms your reservation immediately, while Request to Book requires host approval first.

You'll receive a confirmation email with booking details, host contact information, and check-in instructions.

Yes, you can book for others. Just enter their details as the primary guest when required during the booking process.

We accept major credit cards, PayPal, and local payment options (varies by region).

For Instant Book: immediately. For Request to Book: after host approval is received.

Yes, service fees, cleaning fees, and local taxes are itemized and shown before you complete your booking.

Some hosts require a refundable security deposit to cover potential damages. Details are shown in the listing before booking.

Refunds follow the host's cancellation policy. Always review the specific policy before booking—it varies by property.

Go to "Trips," select your booking, and choose "Change or Cancel" to modify or cancel your reservation.

Check the host’s policy and our Extenuating Circumstances Policy for potential options and coverage.

Contact your host first to resolve any issues. If unresolved, reach out to Customer Support with detailed information.

Check-in instructions are provided by the host in your booking details, usually 1-3 days before your check-in date.

Standard check-in is after 3:00 PM and check-out is before 11:00 AM. Please confirm with your host for any variations.

Most properties include towels, linens, soap, toilet paper, and basic kitchen amenities. Check the listing for specifics like Wi-Fi, air conditioning, and heating.

Pet policies vary by property. Please refer to the "House Rules" or "Amenities" section in the listing for details.

Most properties are non-smoking indoors. Please check the listing for specific smoking policies.

Communication with your host is done through our platform’s messaging system, available after your booking is confirmed.

In case of an emergency, contact local emergency services first. Then notify your host and Customer Support as soon as possible.

After your checkout, you will receive an email invitation to review your host and property. Follow the link in the email to submit your review.

Reviews are crucial for helping future guests make informed decisions and for hosts to improve their services.

Generally, reviews cannot be edited once published. However, in special cases, you may contact support for assistance.

To list your property, create an account and follow the steps to add your property details, photos, amenities, and house rules.

Required information includes a description of your property, high-quality photos, list of amenities, house rules, and cancellation policy.

Set your prices and availability using our calendar and pricing tools. You can adjust rates for seasons, events, or special occasions.

As a host, you are required to maintain cleanliness, provide accurate listings, ensure good communication, and honor all reservations.

Yes, check local laws and regulations regarding licenses, permits, taxes, and other legal requirements before you start hosting.

Booking requests are sent to you via email, app notifications, and can also be managed through your dashboard.

Manage your booking requests in your dashboard. You can approve or decline requests and communicate with guests from there.

Communication with guests is done through the platform’s messaging system. Ensure timely responses to all inquiries.

Yes, hosts can modify or cancel a reservation, but penalties may apply. Please refer to our host cancellation policy for details.

Provide clear check-in and check-out instructions to your guests. Be available to assist them if they have any questions or issues.

Hosts receive payouts via bank transfer, PayPal, or other methods, usually 24 hours after the guest's check-in time.

Hosts pay commission rates and service fees, which are clearly shown before you list your property.

Some taxes are collected and remitted by us, while others are the host's responsibility. Please consult a tax professional for your specific situation.

After the guest checks out, you can rate and review them through the platform. This helps maintain a trustworthy community.

Respond to guest reviews professionally and constructively. Use your dashboard to manage and reply to reviews.

Improve your listing with high-quality photos, detailed and accurate descriptions, competitive pricing, and prompt communication with potential guests.

Hosts can contact host support via phone, email, or chat for assistance with any issues or questions.

Yes, we provide dashboards, analytics, and integrations with property management systems to help you manage your listing effectively.